Welcome to John’s Village! These Terms and Conditions govern your use of our website and our services, including room bookings and online payments. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

For the purpose of these Terms and Conditions, The term “we”, “us”, “our” used anywhere on this page shall mean JOHNS VILLAGE, whose registered/operational office is Johns Village Paingarapilly P.O Mulanthurthy Ernakulam KERALA 682314 . “you”, “your”, “user”, “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

  • The content of the pages of this website is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

  • Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

  • From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

  • You may not create a link to our website from another website or document without JOHNS VILLAGE’s prior written consent.

  • Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

  • We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Booking and Payment

     Room Booking:

      • To book a room at John’s Village, you must complete the booking process on our website and provide accurate and complete information.
      • Booking is subject to availability and confirmation.


      • All payments for room bookings must be made online through Razorpay.
      • You must provide valid payment details when making a booking.
      • The payment will be processed in the currency specified on our website.
      • We do not store your payment details on our servers. Razorpay handles all payment processing securely.

Cancellation and Refunds:

      • Cancellation policies and applicable refund amounts are detailed on our website and in your booking confirmation.
      • To cancel a booking, you must follow the instructions provided on our website or contact us directly.

Use of Website


  • The content on our website, including text, graphics, images, and other materials, is for informational purposes only.
  • We reserve the right to modify or remove any content at any time without notice.

User Conduct:

    • You agree to use our website only for lawful purposes.
    • You must not use our website in any way that causes damage to the website or impairs the availability or accessibility of the website.
    • You must not use our website to transmit or distribute any harmful, illegal, or offensive content.

Intellectual Property:

      • All intellectual property rights in our website and its content are owned by or licensed to John’s Village.
      • You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.

Limitation of Liability


To the maximum extent permitted by law, John’s Village will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or services.

Booking and Payment:

  • We are not liable for any issues related to payment processing by Razorpay.
  • In the event of any issues with your booking, our liability is limited to the amount paid by you for the booking.

Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. The updated version will be posted on our website with the effective date. By continuing to use our website after changes are made, you agree to be bound by the revised Terms and Conditions.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of India.

Hotel Policy and Rules

Dear guests,
To ensure the safety and comfort of the Hotel guests during their stay, we have clarified some Guidelines given below.

  • Valid photo ID proof of all Guests is to be produced at the time of Arrival, Foreign Nationals are required to present their passport and valid visa
  •  Check-in time is 02:00 pm and check-out time is 12:00 Noon. Subject to availability, early check-in, and late check-out will be considered with extra charges.
  • Smoking inside the room is strictly prohibited. Found smoking in the room to be charged 1000/-
  • The guests are not allowed to bring food and beverages from outside into the hotel or order food to the hotel from outside
  • The guests are not allowed to bring visitors entry to the guest room Without prior permission from the management Extra Guests will be charged 1,000/ Per person
  • The hotel keeps the right to refuse reservation/ further hospitality to the Guest who is Drinking alcohol in public, or nearby pool premises, creating a nuisance, and disturbing other Guests.
  • Rooms can only be used by guests who are duly registered at the reception with a valid Identity Proof.
  • For any Damage done to the hotel amenities, articles, furniture, property., etc., by or due to guests themselves or their visitor or any other person for whom they are responsible, Registered guests will be held responsible and so must make up to pay and settle for such loss and damage in full as deemed appropriate by the management.
  • It is not allowed to take out the hotel amenities from the room (pillows, blankets, towels).
  • Guests are requested to kindly take due care of all their personal valuables and belongings.
  • Hotel Management Will Not Accept Responsibility For The Loss Or Damage To Any Personal Belongings
  • Please note that the check-in and key-collection take place at the hotel Reception only.


  •  Check-in time shall be at 2:00PM and checkout time shall be at 12:00
  • Our Restaurant closes at 10:Pm, Last Order will be 09:30 Pm (for small orders)for large orders, To be discussed while reservation
  •  Common pool Timing is : 8am to 8pm, usage of pool is prohibited after 8 pm
  • Our Main gate will be closed At 10 Pm for guests security and privacy and will be re-opened in the next day morning only

Reservation and Cancellation Policy

  •  *Cancelling 30 days prior to the date of arrival will be refunded in full
  • *Cancelling 20 days prior to the date of arrival is eligible for 75%refund.
  • *Cancelling 15 days prior to the arrival date is eligible for 50%refund.
  •  *Cancelling 7days prior to the arrival date is not eligible for any refund

Responsible Drinking(Alcohol ) policy.

  •  It is strictly prohibited to consume alcohol publically within any area of the hotel including Banquet Hall. Pool areas, Public Areas, etc…
  • Hotel keeps the right to refuse reservation/ further hospitality to the Guest who drinks alcohol in public, nearby pool premises, creates a nuisance, and disturbs other Guests.
  • Any guest who appears to be over-drunk will not be serviced or admitted to any public area of the hotel.
  • Any guest who acts in an aggressive, violent, or threatening manner will be ejected from the hotel immediately and asked not to return.
  •  Alcohol will not be served to any Guest by our staff and staff have the right to refuse to serve alcohol to any guest
  • Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs, will be reported to the police and asked to leave the Hotel.
  • Any guests (Banquet guests, staying guests )who Are not permitted to conduct any liquor party on the hotel premises
  • Any guests (Banquet guests, staying guests )who Would like to conduct a liquor party should get licensing permit from the Excise department of Kerala / local administration
  • Guests are requested to observe, abide by confirming to, and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
  • The Management Reserves the Right to add, Alter or amend any of the above policies, Terms, conditions, And Rules at any point in time without prior notice

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

John’s Village
Phone: +91 85920 58844
+91 9846778844

contact info

Mulanthuruthy, Ernakulam Kerala-682314

+91 85920 58844
+91 9846778844

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